I have bought Shills before but it looks different and doesn’t have a sticker?
Unfortunately, there are many products out there that are counterfeit. We are the only official distributor for this brand in the UK market, so if you have purchased any Shills products from a different merchant in the past, it is highly likely that the product you bought is fake.
How can I check if my product is genuine?
All original Shills products have a holographic sticker that makes it very easy to verify the authenticity of the product – it comes with a unique serial number that you can enter into the the manufacturer’s free authenticity-checker tool for peace of mind that what you bought is genuine and completely safe for use.
How do I get in contact with Customer Services?
You can use the contact form found here
Alternatively you can also reach our friendly customer service team on firstname.lastname@example.org
Where are Shills products stocked?
As the exclusive UK distributor of Shills, we are the sole stockist of genuine Shills products. You can purchase these through our online store, or via:
In addition to this, the Shills Purifying Black mask will be available in all Boots stores nationwide, from July 2017.
How long does delivery take?
Standard delivery is free for UK Mainland and generally takes between 1 and 3 working days.
We serve the rest of the UK too, and we can deliver to Europe for as low as £4.99. Please use the shipping calculator available on the checkout page for an instant quote.
If at checkout you choose to sign up for a user account with us, you will be able to track your orders through your dashboard.
You can find out more information and details about delivery here.
What is your refund policy?
If for any reason you’re unhappy with your purchase (or the service you’ve received), any unused products can be returned to us within a 14-day period. We can either refund the amount or send out a replacement.
Please click here to read more about our returns policy.